FAQ (Frequently Asked Questions)
1. What determines how PDR Dfender is priced?
Answer: PDR Dfender is priced according to several factors:
- It is the fruit of many years of experience in the fields of Paintless Dent Repair (PDR) and Auto Body Repair (more details on our About page)
- It is a patented invention (“Hand Tool for Paintless Dent Repair”, US Patent #10,245,629) by American inventors. Currently we are also following up on this invention’s International Patent application (via PCT).
- It is 100% manufactured in the USA (utilizing materials purchased only from American companies and utilizing only legal/e-verified labor).
- It is handcrafted in 304 Stainless Steel, which is one of the hardest and most durable metals for tool manufacturing (Note: please read more about 304 Stainless Steel below).
- It is a hand tool that accurately and easily helps a skilled PDR and/or Auto Body Technician fix a dent located up to 3 ¼” from the bottom edge of a vehicle’s single-metal panel, most particularly a fender.
- Its unique design allows access to the dent without the need to remove the wheel and without contact of the tool’s handle bars with any components which might be present in the inner panel area, such as tires under a fender panel.
- Its u-shaped plate design offers total vision of the dent during the repair.
2. Why is PDR Dfender manufactured in 304 Stainless Steel?
Answer: We have chosen to manufacture PDR Dfender in 304 Stainless Steel due to its:
- Superior durability and longevity.
- Resistance to corrosion and oxidation
- Surgically shiny appearance
- Ease of cleaning
3. Why is PDR Dfender not made with interchangeable tips?
Answer: PDR Dfender’s rounded tip is designed to fix dents on the lower part of the fender and the tip is made to rebuild the body line on the fender. However, if desired, a Technician may insert a rubber tip on PDR Dfender’s tip (it fits).
4. Does PDR Dfender have any padding on the u-shaped part that comes in contact with the fender?
Yes, we have just started to add a foam-like padding to the u-shaped part of the tool that comes in contact with the fender, so as to help avoid any accidental scratches during dent repairs.
5. Why doesn’t PDR Dfender have a spring on the handles?
Answer: PDR Dfender is very light weight (approximately 1lb 10 oz), therefore its handles can be easily manipulated without the need for springs. Once the handle is released, it springs back on itself.
6. Do you offer a trial period for PDR Dfender?
Answer: While we do not offer a trial period for PDR Dfender, we believe any skilled PDR Technician or Auto Body Technician will be able to easily and accurately use it to fix dents located on vehicles single-metal panels, especially fenders. Note: please see our Limited 3-Year Warranty for details.
Terms and Conditions
Limited 3-Year Warranty
Each PDR Dfender tool is uniquely handcrafted in 304 Stainless Steel to meet high quality and durability handcrafting standards and we warrant to the original purchaser that this product is free from defects in materials for the period of 3 years from the date of purchase. This warrant does not apply to damage due to direct or indirect misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper use, normal wear and tear, or lack of care/maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special or consequential damages arising from the use of this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. THIS WARRANTY IS EXPRESSLY VALID IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANT-ABILITY AND FITNESS.
To take advantage of this warranty, the product or part must be returned to us with shipping charges prepaid. Proof of purchase date and an explanation of the complaint must accompany the merchandise. If our inspection verifies the defect, we will either repair or replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Instructions for Care
Wipe with soft microfiber cloth before use; store in clean, dust-free case. When unpacking, make sure that the product is intact and undamaged. If not, please call 1-254-931-4264 as soon as possible.